Seriously Good Service

When it comes to choosing a supplier, "service" is the most important word you need to remember. A great copier with bad service is hardly better than a so-so copier with excellent service. If you don’t believe that wait until the day the copier’s not working – then you’ll sure hear about it!!

Any dealer worth their salt should be more than willing to give you references. And make sure that you follow through with this; as with any product or service that you purchase, neglecting to properly check references can be a grave mistake. Ask the references how responsive the dealer has been to service calls and how comfortable they feel about the technicians' competence and level of expertise. Our Business has been built in Dublin over the last 15 years through client referrals on the basis of excellent service and honest professional advise.

Drop us a line or give us a call on 278 2222 and we will e-mail or post an extensive client list to you that day - real people in real companies that have been Kopikat clients for over a decade!

The Kopikat claim to fame is our totally specialist nature and as such we have a seriously good name for both state of the art technology and superior after sales service. Kopikat service works primarily on a preventative maintenance basis.

Response to emergency call is as result GUARANTEED at no more than four hours. In fact, our average response time 2002 was a speedy 94 minutes!!!

When arranging a service contract, it’s wise to check the following important points

Who will be carrying out the service? Full time dealer employed technicians or is the service sub-contracted?

Kopikat service is exactly that - Kopikat Service! All of our technicians are full time employees and we never resort to sub contractors. Kopikat are proud of well trained personnel in all aspects of proper business practice.

Does it cover all parts, all labour, all consumables including toner?

Kopikat Service covers ALL Replacement Parts as Required, ALL Service Calls and ALL Black Toner

Does it include all machine maintenance costs?

Kopikat Service covers ALL Preventative Maintenance Calls

Is the service billed in arrears only on actual meter readings?

Kopikat Service is billed monthly in arrears only on ACTUAL meter readings.

Does it provide for a replacement machine if ever necessary?

Kopikat Service will provide a replacement machine if ever necessary.

Are the service response time clearly stated in the contract?

Kopikat response to emergency call is GUARANTEED at no more than fours. In fact, our average response time 2002 was a speedy 94 minutes!

Integral to excellent service is personal service, we promise you that whenever you call Kopikat, whatever you call us for - you will be dealing with humanoids!

Not getting the service you are paying for? Kopikat can take over service on most machines. Drop us a line or give us a call on 278 2222 with your copier details and we'll get back to you that day!